Privacy Policy

This Privacy Policy describes how Moda Home Furniture LLC ("Company," "we," "us," or "our") collects, uses, and shares information about you when you visit our website at www.modahf.com or any of our sub-pages, contact us, or use our services. By using our website or providing us with your information, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information you provide directly to us, information collected automatically, and information from third parties.

Information You Provide

• Contact Information: Name, email address, phone number, mailing address
• Purchase Information: Billing and shipping address, payment method details
• Communications: Messages, inquiries, feedback, and reviews you send us
• Financing Applications: Financial information submitted for credit applications
• SMS/Text Opt-In: Phone number and consent when you opt in to receive text messages

Information Collected Automatically

• Log Data: IP address, browser type, pages visited, time spent on pages
• Device Information: Device type, operating system, unique device identifiers
• Cookies & Tracking: Cookies, web beacons, and similar tracking technologies
• Location Data: General geographic location based on IP address

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your furniture orders and service requests
• Send order confirmations, receipts, and delivery updates
• Communicate with you about products, promotions, and services
• Send SMS/text messages if you have opted in (see Section 3)
• Respond to your comments, questions, and customer service requests
• Schedule consultations, deliveries, and follow-up appointments
• Process financing applications and manage accounts
• Improve our website, services, and customer experience
• Comply with legal obligations and enforce our policies
• Prevent fraud and protect the security of our systems

3. SMS / Text Message Communications

Opt-In: By providing your mobile phone number and consenting to receive SMS communications from Moda Home Furniture LLC, you agree to receive text messages including but not limited to: promotional offers, appointment reminders, delivery updates, and customer service communications.

Message Frequency: Message frequency may vary. You may receive up to 4 messages per month depending on your activity and preferences.

Message and Data Rates: Message and data rates may apply depending on your mobile carrier plan.

Opt-Out: You may opt out of receiving SMS messages at any time by replying STOP to any text message we send you. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially and we will resume sending SMS messages to you.

Help: For help with SMS messages, reply HELP to any text message or reach out directly to [email protected] or +1 832-900-0770.

Carriers: Supported carriers include all major US wireless carriers. Carriers are not liable for delayed or undelivered messages.

Consent Not Required: Consent to receive SMS messages is not a condition of purchase of any goods or services.

No Mobile Information Sharing: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following limited, permitted circumstances:

• Subcontractors in Support Services: Companies that assist us with payment processing, delivery, customer service, email communications, and website hosting, who are contractually obligated to protect your data
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with appropriate confidentiality protections
• With Your Consent: With any other party only when you give us explicit written permission
• Protection of Rights: To protect our rights, property, or safety, or that of our customers or the public

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device. We use:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: To understand how visitors use our site (e.g., Google Analytics)
• Marketing Cookies: To deliver relevant advertising and track campaign performance

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to refuse or delete cookies.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data transmission and secure storage systems.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately at [email protected].

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to legal requirements
• Opt-Out of Marketing: Unsubscribe from promotional emails at any time via the unsubscribe link in our emails
• Opt-Out of SMS: Reply STOP to any text message to stop receiving SMS communications
• Data Portability: Request a portable copy of your data in certain circumstances

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at [email protected] and we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies. This Privacy Policy applies solely to information collected by Moda Home Furniture LLC.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after changes take effect constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: